SHIPPING, ORDERING & RETURNS
We provide FREE TRACKABLE SHIPPING on all USA orders.
We ship worldwide using trackable USPS First Class International Mail or DHL, your choice depending on the country of destination. Buyer is responsible for any duties or fees associated with receiving the artwork in your country. Most countries have no duties on photographs.
Buyer assumes all responsibility for International Shipping issues. The Studio provides tracking information but is not responsible if artwork does not arrive or arrives damaged due to shipping.
All orders are made to order. Once an order is received, Marcelo will start your artwork right away and in order received.
Weaving photos is a hand made process that takes quite some time and lots of patience. Depending on work load, they could take just a few days but most ship within 3 weeks. They can take up to 5 weeks during busy times.
The Studio at Fernando Bengoechea will contact you via email if there are any issues with your order.
* If you need your order in a rush, please let us know via email before ordering. We love to accommodate, however, a Rush Fee may be applicable.
If you are not satisfied with your Woven Photograph, it can be returned for store credit. Unfortunately framing is not returnable or refunded as it is done by a third party. Buyer assumes costs of returning artwork.
Returns are resolved on a case by case basis.