SHIPPING, ORDERING & RETURNS
FREE SHIPPING IN USA
We provide trackable FREE SHIPPING on all USA orders.
We ship worldwide using trackable USPS First Class International Mail or DHL, your choice depending on the country of destination. You are responsible for the International Shipping Charges and any duties or fees associated with receiving the artwork in your country. Most countries have no duties on photographs.
Buyer assumes all responsibility for International Shipping issues. The Studio is not responsible if artwork does not arrive or arrives damaged.
The Studio only assumes responsibility of providing tracking information.
All orders are made to order. Once an order is received, Marcelo will start your artwork right away and in order received. Sometimes I am able to weave them in just a few days and sometimes takes 5 weeks. All depends on the work load. Weaving is a slow and hand made process that takes quite some time. if you have the need for the artwork to arrive at a certain date, i am sure i will be able to accommodate. Please let me know.
The Studio at Fernando Bengoechea will contact you via email or phone if there are any issues with your order.
For Museum Quality Archival Prints, they usually ship within 5-10 working days.
For Woven Photographs, the process is a lot more complicated and time consuming. Woven pieces, depending on the size ordered, ship within a few days to five weeks. We will do our best to update you on the progress.
* If you need your order in a rush, please let us know via email. We will let you know if possible to accommodate. A Rush Fee may be applicable.
ALL ORDERS ARE CUSTOM AND MADE TO ORDER, THEREFORE THEY ARE FINAL.
NO RETURNS, EXCHANGES OR REFUNDS.